Privacy Policy

1. Introduction

ExStain ("we", "us", or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, processed, and protected when you use our services, website, software, or communication services.

2. Information We May Collect

Depending on the service you use, we may process information such as:

• Name or username
• Contact information
• Messages sent to our services
• Technical information required to operate the service
• Information voluntarily provided by users

3. WhatsApp Services

If you communicate with ExStain through WhatsApp, messages and related information may be processed to provide automated responses, customer support, and other requested services.

WhatsApp services may process information according to their own privacy policies and terms.

4. Use of Information

Information may be used to:

• Provide and operate our services
• Respond to user requests
• Provide customer support
• Improve service functionality
• Maintain security and prevent abuse
• Troubleshoot technical problems

5. AI Processing

Some ExStain services may use artificial intelligence to process user messages and generate responses. Messages submitted to an AI-powered service may be processed by third-party AI infrastructure required to provide that service.

6. Data Sharing

We do not sell personal information to third parties.

Information may be shared with service providers or technology platforms when necessary to operate the requested service, comply with legal obligations, maintain security, or prevent abuse.

7. Data Security

We take reasonable measures to protect information processed through our services. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

Information is retained only for as long as reasonably necessary to provide services, maintain security, resolve disputes, comply with legal requirements, or fulfill other legitimate operational purposes.

9. User Requests

Users may contact ExStain regarding questions about their information or the processing of their data.

10. Third-Party Services

Our services may rely on third-party platforms, APIs, hosting providers, AI services, or communication platforms. Those services may have their own terms and privacy policies.

11. Changes to This Policy

We may update this Privacy Policy when necessary. Any updated version will be published on this page with a revised update date.

12. Contact

If you have questions regarding this Privacy Policy, please contact ExStain through the contact information provided on our website.